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Payment Policy

Effective Date: June 9, 2025
Last Updated: June 9, 2025
Applies to: All purchases made via https://www.dioey.com/

At DIOEY, we are committed to providing secure and convenient payment methods. This Payment Policy outlines the terms and conditions that govern your transactions on our website.

 

 

1. Accepted Payment Methods

We accept the following forms of payment:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: Apple Pay, Google Pay (where available)

  • Buy Now, Pay Later: Klarna, Afterpay, or other providers (if enabled)

  • PayPal: Available at checkout

All payments are processed securely through our third-party payment providers (e.g., Stripe, PayPal), using industry-standard encryption technologies.

 

 

2. Currency

All prices on our website are displayed and charged in  USD / EUR Your payment provider may charge currency conversion fees if your account is in a different currency.

 

 

3. Payment Timing

  • Your card or payment method will be charged immediately upon checkout unless otherwise stated.

  • For "Buy Now, Pay Later" options, payment terms are managed by the third-party provider. Please refer to their terms.

 

4. Order Confirmation

Once your payment is approved, you will receive a confirmation email containing:

  • Your order number

  • Itemized receipt

  • Estimated delivery details

If you do not receive a confirmation email within 24 hours, please contact us at support@dioey.com.

 

 

5. Payment Security

All payments are encrypted and transmitted securely. We do not store your credit card information on our servers. Sensitive data is processed only by PCI-DSS compliant third-party processors.

 

 

6. Taxes and Duties

  • Applicable sales taxes or VAT will be calculated and added at checkout based on your shipping address.

  • For international orders, you may be responsible for customs duties or import taxes, depending on your country’s regulations.

 

7. Failed or Declined Transactions

If your payment fails:

  • Please check your card details, available balance, or contact your bank.

  • Alternatively, try a different payment method.

  • For repeated issues, contact our support team at support@dioey.com.

 

8. Chargebacks and Fraud Prevention

We actively monitor fraudulent behavior. Unlawful chargebacks or misuse of payment systems may lead to:

  • Order cancellation

  • Account suspension

  • Legal action if necessary

If you believe a charge was made in error, please contact us before disputing it with your bank.

 

9. Updates to This Policy

We may revise this Payment Policy at any time. Updates will be posted here and apply to future transactions.

 

10. Contact Us

For payment-related inquiries, contact:

DIOEY

Email: support@dioey.com

Address: Amtsgericht Disseldorf HRB 103077 Noldenkothen24,40882, DE