Contact Us

Effective Date: June 9, 2025
Last Updated: June 9, 2025
Applies to: All users of https://www.dioey.com/

At Dioey, we believe in transparent and timely communication. Whether you have questions about your order, need help choosing a product, or want to provide feedback, we're here to help.

📨 How to Reach Us

📧 Email Support

For all inquiries (orders, shipping, returns, product info):
support@dioey.com
We aim to respond within 1–2 business days.

☎️ Phone Support (optional)

Customer Service Hotline: +4917684965316
Available: Mon–Fri, 9:00 AM – 5:00 PM (Local Time)

🛒 Order & Shipping Questions

Please include your Order Number in the subject or body of your message so we can assist you faster.

🏢 Company Address

Legal Business Name: AEY International Holding GmbH

Street Address: Amtsgericht Disseldorf HRB 103077 Noldenkothen24,40882, DE

City, State, ZIP / Postal Code: 40882

Ratingen: +492102702786

Country: Germany

Note: This is our return and mailing address. Please do not send returns without prior authorization.
(See our Shipping & Returns Policy for instructions.)

📣 Business Hours

Monday to Friday: 9:00 AM – 5:00 PM
Closed on weekends and public holidays
Messages received outside business hours will be handled the next working day

🧾 Legal Notices & Complaints

If you are contacting us regarding a legal matter or complaint (including GDPR/CCPA requests), please email:
support@dioey.com
We will respond in accordance with applicable data protection regulations.

💬 Social Media

You can also reach out via our official channels:

Facebook: DIOEY

Please note: For order or refund-related issues, email is the preferred and fastest method.

🛡️ EU/EEA Customers – Dispute Resolution

If you reside in the EU or EEA and are not satisfied with our response, you may use the EU’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/

👥 Stay in Touch

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