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Frequently Asked Questions
1. Orders
Q: How can I place an order?
A: Simply browse our products, select your items, add them to the cart, and proceed to checkout. Follow the prompts to enter shipping and payment details.
Q: Can I change or cancel my order?
A: Orders are processed quickly. Please contact us immediately at support@dioey.com if you need to modify or cancel your order. We cannot guarantee changes after order processing.
2. Shipping
Q: What shipping options do you offer?
A: We offer standard and express shipping. Estimated delivery times and fees vary by region. See our Shipping & Returns Policy for details.
Q: How can I track my order?
A: Once shipped, you will receive a tracking number via email to monitor your package.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for eligible items in original condition. See our Shipping & Returns Policy for full details.
Q: How long does it take to get a refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.
4. Product Information
Q: Are your products covered by a warranty?
A: Yes, most products come with a One-year warranty. Please check individual product pages for details.
Q: How do I care for my product?
A: Care instructions are included with each product and on the product description page.
5. Account & Privacy
Q: Do I need an account to order?
A: No, you can checkout as a guest. Creating an account offers faster checkout and order tracking.
Q: How do you protect my personal data?
A: We take your privacy seriously. Please review our Privacy Policy for information on data collection and protection.
6. Payment
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay, Google Pay, and Klarna where available.
Q: Is it safe to use my credit card on your site?
A: Yes, our site uses SSL encryption and complies with PCI DSS standards to ensure secure payments.
7. Contact Us
Q: How can I contact customer service?
A: Visit our Contact Us page or email us at support@dioey.com. We aim to respond within 1–2 business days.